At Bluenova Labs, we are committed to providing you with high-quality products and reliable customer service. We want every customer to feel confident in their purchase, which is why we offer a 60-day guarantee to ensure you receive your order in good condition.
If you need assistance with your order, please contact us at:
📥 support@getbluenova.com
📞 +1 307-368-2232
Cancellation Policy
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Order changes or cancellations must be requested within 24 hours of placing your order.
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After this timeframe, your order may already be processing and we may not be able to make changes.
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If your cancellation is approved, we will process your refund promptly.
Returns & Refunds
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We accept returns for unused items in their original packaging within 60 days of delivery.
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To start a return, please contact us within 30 days of delivery with your order number and reason for return.
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All returns must be approved by our team before shipping the product back.
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Customers are responsible for return shipping costs unless the item was received damaged.
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Once we receive and inspect your return, refunds may take up to 10 business days to process. Please note that shipping costs are not reimbursed.
Damaged or Defective Items
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If your product arrives damaged or defective, please notify us within 48 hours of delivery.
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Email us with your order number, a description of the issue, and a clear photo of the item.
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If confirmed, we will send you a replacement at no cost.
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Please note: cosmetic damage to outer packaging (such as dented boxes) is not considered product damage if the item itself is intact.
Product Use & Safety
We encourage customers to use our products responsibly and follow all instructions provided. If you experience any issues while using a product, discontinue use and contact us for assistance. Refunds or replacements related to product misuse are granted at our discretion.
Shipping & Delivery
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We work hard to deliver orders on time, but delays may occur due to factors outside of our control (such as couriers, customs, or local delivery issues).
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We are not responsible for packages that are lost, stolen, or delayed once shipped.
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For delivery concerns, please contact the courier directly with your tracking information.
Operated by BLUENOVALABS LLC
30 N Gould St Ste N, Sheridan, WY 82801
📥 support@getbluenova.com
📞 +1 307-368-2232